Terms and Сonditions

Any deposit/payment received by ΚΑΡΛΑΦΤΗΣ ΕΜΜΑΝΟΥΗΛ (105 OLIVES) towards a confirmed travel package or service constitutes full knowledge and acceptance of all terms and conditions. Each person making reservations for or participating in tours/services as described in this website understands and agrees to all terms, conditions, and limitations set forth herein.

WE RESERVE THE RIGHT, AT OUR DISCRETION, TO UPDATE AND/OR REVISE THE CONDITIONS AND TERMS HEREIN. THEREFORE, PLEASE CHECK OFTEN FOR ANY UPDATES AND AMENDMENTS.

TERMS AND CONDITIONS

When you make a booking, you are confirming that you understand our booking conditions and have accepted them on behalf of yourself and all members of your party.
Your contract will be with ΚΑΡΛΑΦΤΗΣ ΕΜΜΑΝΟΥΗΛ (105 OLIVES), (here indicated as “105 OLIVES” or “We”), which will act as the Tour Operator.
A contract will exist as soon as We issue a confirmation invoice in response to your request for a booking and the deposit has been paid by you either to your travel agent or directly to 105 OLIVES.

A. BOOKING

1. Bookings can be made through your travel agent or directly with Us.

2. At the time of reservation, you must provide Us with your name and all necessary information exactly as it appears in the form of identification you plan to use (passport or identity card). Failure to provide this information at the time of reservation could result in additional fees or the non-possibility of providing the service.

3. We reserve the right in our absolute discretion to refuse any booking without specifying a reason.
4. Booking will be secured with an agreed non-refundable deposit to be paid at the time of confirmation. The reservation fee is non-refundable unless:

a) We cancel the booking because of the inability to provide the service due to force majeure events (described in clause 42 below), or
b) you cancel the booking within 96 hours before the date and time the service is due to be received (in this case with a deduction due to bank charges for money transfer back to you; please also note the exchange rate depends only on your bank).

5. If your booking is made through a travel agent, We will address all correspondence to that travel agent. All amounts paid by you to the travel agent will be held by them for and on behalf of Us.

6. You must clearly state all your requirements at the time of booking.
Where special requests (e.g. diet, particular room type, etc) are an important factor in the choice of service, you must advise Us when the booking is made. We will pass your requests on to service providers (hotels, restaurants….) but We cannot guarantee that they will be met.

7. Bookings made later than 7 days before the service is due to be provided will be considered “late booking” and will be subject to procedures devised in Section C (“Payments and Invoicing”).

B. CONFIRMATION

8. After We have received the payment of the Reservation Fee, We will issue a Voucher reporting information on the sums due and payment terms until the start of the trip. By issuing the Voucher We confirm that your booking is taken and accepted, in respect of all persons traveling.

*Please kindly note the voucher for a confirmation of the hotel/ villa can be issued only after we receive the full payment.

9. If for any reason We are unable to confirm your reservation by 7 days before the date and time the service is due to be provided (see Section H “Cancellation or modification by us”), your reservation fee and eventual payments of the first installment will be refunded in full.

10. The provision of any special request only constitutes a term of your contract with Us if We have confirmed it in writing.

C. PAYMENTS AND INVOICING

11. Our Invoices will be issued in EUR (€).

12. The following payment schedule applies:
• non-refundable deposit* at the time of confirmation
• the final balance is due 7 days before the day the service is due to be provided

*Deposit amount may vary depending on the nature of the service you require.

Payments must be credited in EUR (€) by the following means:
• We accept all credit cards (MasterCard, Visa, American Express) and wire transfers.

*MasterCard & Visa +2% processing fee applies.
*American Express +4% processing fee applies.

*Please kindly note the exchange rate depends only on your bank.

All bank transfers should be made payable to “Karlaftis Emmanouil”.

13. Following your Advance Payment, We will issue an Advance Payment Invoice and a confirmation Voucher and send them to the email address indicated in your booking request. In the unlikely event that an invoice is not received, payment is still due as stated above.

If you arrange your tour directly with Us, all correspondence and communications will be sent to the address of the first person listed in the booking file, unless you specify otherwise.

We will issue the Final Payment Invoice and will mail the final documents only after your account has been paid in full within the appropriate terms (7 days before the service is due to be received).

14. If you are booking within 7 days from the date the service is due to be received, full payment for the entire service is required.

15. Late additions may be subject to additional costs from us or our suppliers. We reserve the right to pass the corresponding cost on to the customer.

Any changes made after the final payment date will be considered late changes and will be made at the sole discretion of 105 OLIVES. Should any cost arise from these changes, We reserve the right to pass the corresponding cost on to the customer.

Once the service has started, changes affecting the program will not be allowed.

16. In case of human or computer error in invoicing, We reserve the right to re-invoice for the correct price or service.

D. PRICES

17. We reserve the right to alter prices and other particulars in our offers and other documents, due to changes in the cost of the services We are going to provide you with.

18. In case a price increase is needed We will communicate to you the updated price of the service. Once you have accepted this price and your booking has been confirmed, that price will not be subject to any more variations or surcharges.

If you do not accept the price increase, you are entitled to withdraw from the contract and We will refund the reservation fee and all the additional sums eventually liquidated to us within 10 days of your communication.

E. TRANSFER OF RESERVATION

19. If any person named on a booking is prevented from traveling as a result of illness, the death of a close relative, jury service, or any other reason which We accept as significant, We may agree to that person’s booking being transferred to another person who satisfies all the conditions applicable to the tour, provided reasonable written notice (at least 5 days) is given to Us of the intention to transfer the booking before the date of the service is due to be provided.
The transferor of the package and the transferee shall be jointly and severally liable to 105 OLIVES for payment of the balance due and any additional costs arising from such transfer.

F. MINORS

20. Travelers younger than 18 years old (herein “child” or “children”) on the departure date must be accompanied by an adult throughout the vacation.

If a child travels with adults other than his/her parents or with only one parent, a notarized letter must be submitted by his/her parents or the non-traveling parent granting authorization to travel, including the dates of travel.

G. CANCELLATION BY YOU

21. CANCELLATION POLICY:

  • 24 hours or less: no refund
  • 48 hours or less: 50% cancellation fee
  • 96 hours or less: 25% cancellation fee
  • 96+ hours: full refund

Cancellation of a booking by you will only be accepted in writing via e-mail. You should send a written cancellation request to:

request@105olivesgreece.com

We will not treat a booking as canceled until we receive written notice via email.
Within 2 working days of your communication, We will reply with a Statement of Acknowledgement.
If you do not receive an acknowledgment within 48 hours, pls call +30 698 095 9099 to ensure your information was received.

Within 10 working days of your communication of cancellation, We will send you a Cancellation Note that officially confirms your cancellation.
Cancellation terms will be applied based on the date and time that the written cancellation is received.

*Cancellation Fees may vary for certain custom itinerary tours; your 105 OLIVES consultant will specify cancellation fees before making your reservation.

Any penalties for supplemental services/guarantees (including, but not limited to, hotels or late additions) resulting from cancellations made at your request will be your responsibility, and all service fees are non-refundable.

If you booked accommodation in a double/twin room and your roommate cancels, you will be responsible for paying the single supplement fee before the final payment date.

The balance between the sums already paid and the cancellation fee will be credited to you within 5 working days, with a deduction due to bank charges for money transfers.

22. If you purchased Travel Protection from your own Insurance Company and are canceling for a reason covered under the policy guidelines, cancellation fees should be reimbursed to you directly from your Insurance Company.

23. If you choose not to travel but fail to cancel the booked service within the free cancelation policy or if you return home before the scheduled completion of your tour, you will not be eligible for any refund or reimbursement by Us for any unused portion of your trip or additional costs incurred by leaving your trip early.

H. CANCELLATION OR MODIFICATION BY US

24. If We do not receive payments as scheduled above (see clause 13), we reserve the right to cancel your reservation, in which case the following cancellation fees will apply:
• Final Payment not received within 7 days of departure date: 100% Reservation Fee.

25. We will use our best endeavors not to materially modify or cancel the service unless compelled to do so because of circumstances beyond our reasonable control. However, We reserve the right, at our discretion, to modify or cancel any tour, accommodation, or arrangement at any time, before the start of the service itself.

In particular, a material modification has a serious effect on your holiday (for example, a change of departure date) and may, depending on your circumstances, cause substantial inconvenience to you.

If a change in accommodation becomes necessary for any reason, the hotels/ transfers substituted will be comparable to the ones you originally booked. We do not consider a change of hotel or vehicle as a material modification.

Also, “force majeure” is defined as unusual and unforeseeable circumstances beyond the control of 105 OLIVES, the consequences of which could not have been avoided even if all due care had been exercised.

In the case of any material modification or cancellation, We will endeavor to advise you or your travel agent as soon as reasonably possible. In case of material modifications, if you accept them, they will form part of the contract between you and 105 OLIVES.

26. Should you not accept our proposal of material modification or cancellation, We will provide you with the following alternatives:

a) an alternative tour of equivalent or superior quality and equivalent price, if possible;
b) an alternative tour of lower quality together with a refund of the difference in price between the package purchased and the substitute package; or
c) withdraw from the contract without penalty and with a full refund of all monies paid, including the Reservation Fee.
You shall inform Us of your decision as soon as possible, however not later than 3 days from our notice.

27. In case of “force majeure” as described in clause 42 below, We will be entitled to cancel the trip upon informing you that we are doing so, whereupon all monies paid by you for your tour shall be refunded to you (including the Reservation Fee), but no further compensation will be paid.

28. We cannot be held responsible for any delays or cancellations caused by reasons including but not limited to weather, mechanical issues, or personnel strikes.

I. TRAVEL DOCUMENTS

29. You are responsible for ensuring that all necessary personal travel documents, in particular Passports and Identity Cards, are valid and effective, and for verifying entry requirements necessary for the destination and obtaining an Entry Visa when needed.

We will not be liable to make any refund or pay compensation if you or any member of your party are unable to proceed with the tour as planned because of incorrect or missing personal documents.

Also, you are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents and are therefore ineligible for any refund from Us.

J. INSURANCE

30. It is highly recommended that you and all members of your party take out comprehensive travel insurance that is adequate for your needs before you use the services of 105 OLIVES. Your insurance should include:

  • • medical and repatriation expenses,
  • • personal injury,
  • • death,
  • • personal liability,
  • • legal expenses.

If you suffer from a disability or medical condition you should disclose this to insurers.

K. START OF THE TOUR – DELAYS

31. All Tours and activities start at the meeting point at the time as stated in the Confirmation Voucher.

32. In case you are aware of a delay in showing up, you must notify Us of your new arrival time.

If you are arriving within 1 hour, we do not reserve the right to charge you for the additional cost of service. If later than 1 hour, this will be considered a “No Show”. Provided that we can arrange a new service, which will be at your own expense.

Persons missing tour portions or components (including, but not limited to, meals, excursions, or sightseeing tours) due to delays or cancellations will not be refunded.

L. OUR LIABILITY TO YOU

33. We accept responsibility if any part of your holiday arrangements (that occur during the service offered by 105 OLIVES) is not as described in the tour program, or not of a reasonable standard, due to fault on our part.
We do not accept responsibility if and to the extent that any failure of your holiday arrangements or harm is not caused by any fault of ours, or our agents or suppliers, but is attributable to your acts or omissions, or to the acts or omissions of a third party unconnected with your tour arrangements or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by Us, our servants, agents, or suppliers even with the exercise of all due care.

34. If any failure in your tour arrangements or damage arising from the non-performance or improper performance of the services involved in your travel package or tour relates to, or if you or any member of your party is killed, injured, or becomes ill during or as a result of carriage by aircraft, ship or train forming part of the holiday arrangements booked before departure in your trip with Us, our liability to pay compensation and/or the amount of compensation We will pay is limited by the liability of the carrier under any international convention which governs such services. International Conventions that may apply include, but are not limited to, the following: in respect of carriage by sea, the Athens Convention 1974; in respect of rail carriage, the Berne Convention 1961; and, in respect of carriage by road, the Geneva Convention 1973. The terms of these conventions are incorporated into and form part of your contract with Us. You should also be aware that these conventions may limit or remove the carrier’s liability to you and the amount that the carrier has to pay to you in the event of damage, death, or personal injury. You should also know that the carrier will rely upon its ‘conditions of carriage’ which may limit or remove the carrier’s liability to you and limit compensation under international conventions.

35. If We make any payment to you or any member of your party for death, personal injury, or illness, you must give Us or our insurers the rights you may have to take action against the person or organization responsible for causing the death, personal injury or illness and you must cooperate fully with Us in seeking recovery of any payment we may make to you.

36. If after departure We become aware that We are unable to procure a significant proportion of the services to be provided, We will make suitable alternative arrangements, at no extra cost to you, for the continuation of the package and will, where appropriate, compensate you for the difference between the services to be supplied under our contract with you and those effectively supplied.

If it is not possible to make such arrangements or these arrangements are not accepted by you for good reasons, We will, where appropriate, provide you at no extra cost with equivalent transport back to the place of departure or to another place to which you have agreed and will, where appropriate, compensate you.

37. Concerning the eventual damage resulting for you from our failure to perform or the improper performance of the contract, We are liable unless such failure to perform or improper performance is attributable neither to any fault of ours nor to that of another supplier of services, because:

  • – the failures which occur in the performance of the contract are attributable to you,
  • – such failures are attributable to a third party unconnected with the provision of the services contracted for, and are unforeseeable or unavoidable,
  • – such failures are due to a case of force majeure, or to an event which We or the supplier of services, even with all due care, could not foresee or forestall.

38. Where, as a result of circumstances beyond our control, We are obliged to change or end your tour after departure, We will not pay compensation or reimburse you for expenses incurred. You should have adequate travel insurance for your holiday and claim via your insurance company for any loss or out-of-pocket expenses you incur as a result of the change or premature end to your holiday.

39. There will be no refunds for unused package tour services or features, including missed transfers due to airline changes and/or missed flights, train and ship changes, unused meals, missed sightseeing tours, unused entrance fees, and accommodations, however, this eventuality may be occasioned, including where you decide to leave the tour early. The final decision on the itinerary and the content of the tour will be taken by the 105 OLIVES Manager.

40. If improvements can be made to tour itineraries or unforeseen circumstances necessitate changes or delays occur for a variety of reasons beyond our control, We reserve the right to amend, adjust, or alter itineraries. We will make every effort to notify you as early as possible of such changes. Due to local or national holidays, seasonal hours of operation or availability, special events, and/or peak harvest seasons, access to certain facilities and attractions including but not limited to vineyards, museums, historical sites, or stores may be limited.
On such occasions, and whenever possible, reasonable itinerary adjustments will be made by the Tour Leader to minimize your inconvenience.

41. If We must change or cancel your travel program in any way, you will be responsible for altering your flight plans accordingly and for any costs that result from such changes or cancellations.

M. EXCLUSION OF LIABILITY

42. 105 OLIVES will not in any way be held responsible for any loss, damage, or expense resulting from a force majeure event. Force majeure means unusual and unforeseeable circumstances beyond our reasonable control or the control of our suppliers, the consequences of which neither Us nor our suppliers could avoid even with all due care, including, but not limited to, war or terrorist activities, threatened or actual, civil unrest, riot, industrial action, threatened or actual, adverse weather conditions, fire, flood, drought, natural or nuclear disaster, closures, unforeseen alterations to public transport schedules, changes imposed by rescheduling of aircraft or boats, unavoidable technical problems with transport, machinery or equipment, power failure, epidemic or outbreaks of illness or any other event outside our control the consequences of which could not have been avoided even if all due care had been exercised, which either delays or extends the tour, compels a change in the service arrangements or its cancellation.

43. 105 OLIVES will not in any way be held responsible for:

  • • changes and/or cancellations for any reason by hotels;
  • • injury, damage, loss, accident, delay, or irregularity or through the act of default of any company or person engaged in conveying passengers, or of any hotel proprietor, personnel, servant, or any other person otherwise in connection therewith;
  • • criminal acts committed by third parties, loss due to theft, defects of vehicles, or breakdown in equipment
  • • standards of quality, hygiene, political stability, cuisine, sanitation facilities, diseases or viruses contracted while traveling for any cause, cleanliness, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found;
  • • loss or expense due to delay or changes in transportation schedule or other causes;
  • • potential loss of services due to inclement weather conditions;
  • • any liability in connection with the foregoing.

44. 105 OLIVES and its representatives abroad act only as independent contractors acting on behalf of neither the customer nor the suppliers and principals.

45. All exchange orders, coupons, and tickets, whether paper or electronic, are issued subject to the terms and conditions under which such means of transportation, accommodations, and other services are offered or provided. The issuance and acceptance of such documents shall be deemed to be consent to the further conditions.

N. HEALTH AND MEDICAL CONDITIONS

46. All participants must be in good physical health.

If you or any member of your party have a medical condition, including food intolerance, disability, or restriction of movement which may affect your holiday you must formally notify Us at the time of booking. Hence, we can advise as to the suitability of your chosen arrangements. We may ask you to complete a medical assessment form to assist Us. If such limitations require additional assistance, We reserve the right to ask for the person to be accompanied by a person who can provide full assistance to them throughout their tour or to decline the booking.

Required inoculations, if any, must be recorded by the client’s health practitioner on a valid vaccination certificate which the client must carry for proof of inoculation where required.

The previous conditions also apply to ladies in a state of advanced pregnancy.

47. Any person arriving at the destination ill or with apparent fever or becoming ill during the tour will be directed to a local medical facility for diagnosis. All costs associated with medical treatment and related expenses such as additional hotel nights or transportation not included in the original itinerary will necessarily be borne by the customer and or his personal Insurance Policy.

48. In general, no customer will be permitted to embark or continue on the trip. At the same time, their mental or physical condition is, in the reasonable opinion of the 105 OLIVES Manager in charge, such to render him/her incapable of caring for himself/herself. We reserve the right to terminate your holiday immediately in such a situation, and We will not be responsible for expenses resulting in such persons being precluded from completing the tour for any reason, nor will we be able to refund them any part of their trip cost.
In all cases, We will notify you of the situation and the reasons why We have taken any action against or towards you. We will have no obligation to arrange for your return to the point of departure.

O. BEHAVIOR

49. No customer will be permitted to embark or continue on the tour whereby their behavior, in the reasonable opinion of the 105 OLIVES Manager in charge, is causing danger to themselves or other passengers, property damage, or is incompatible with the interests of the group.
In such a situation We reserve the right to terminate the tour immediately.

We will not be responsible for expenses resulting in such persons being precluded from completing the tour for any reason, nor will We be able to refund them any part of their trip cost.

In all cases, We will notify you of the situation and the reasons why We have taken any action against or towards you. We will have no obligation to arrange for your return to the point of departure.

P. COMPLIANCE WITH GREEK LAWS AND REGULATIONS

50. All travelers must comply with all Greek Government laws, regulations, local customs, and foreign exchange regulations.

We will not accept responsibility for any client who contravenes laws or regulations.

Should We detect any contravention of any relevant law, regulation, or custom, you may be asked to leave the tour without a refund of the tour fees you have paid. Also, We will have no obligation to arrange for your return to the point of departure.

51. As We operate a non-smoking policy on our tours, you are requested not to smoke during transfers.

Q. LUGGAGE

52. Depending on the occupancy of the van, there could be size and weight limits for the vehicle when fully loaded. Therefore you need to inform us in advance and agree with us on the amount of luggage that you will carry during the transfer.

53. If you carry more luggage than allowed, We are within our rights to refuse to carry additional bags and you will be responsible for making alternative storage arrangements.

R. COMPLAINTS

54. In the unlikely event of any dissatisfaction with our performance or with the services provided (hotel reservation, transport, guides….), you must report it immediately to the 105 OLIVES Manager so that prompt efforts can be taken to find appropriate solutions to the problem.

Please notify your 105 OLIVES Manager of any problem immediately or at the earliest opportunity in writing or any other appropriate form to avoid your ability to claim compensation from Us being extinguished or at least reduced.

55. If your complaint is about your 105 OLIVES Manager please contact the 105 OLIVES Head Office directly and immediately.

56. Any complaint made to Us after the service provided is over should be made in writing within 10 days of the service’s completion. Processing of claims will take up to 4 weeks from the date We receive relevant documents.

57. We are not obliged to guarantee promises (written or verbal) made by local hotel staff, tour guides, or any other persons not under the direct employ of 105 OLIVES.

S. DATA PROTECTION

58. For data protection please see our Privacy policy.

T. GENERAL

59. No servant or representative of 105 OLIVES has any right to alter, vary, or waive any of these terms and conditions, nor do they have the right to undertake any liability whatsoever on behalf of 105 OLIVES unless such alteration, variation, waiver, or undertaking is in writing and signed by a duly authorized representative on behalf of Us.

60. 105 OLIVES cannot be held responsible for typographical or printing errors, including but not limited to prices.

61. All contracts with 105 OLIVES are governed by Greek Laws and are subject to the exclusive jurisdiction of the Greek Courts.